Hospital Services Specialist at medical non-profit organization | in-person
Our client, a medical nonprofit is looking for a Hospital Services Specialist to assist in maximizing organ and tissue donation outcomes.
This role is responsible for the implementation of strategies to increase referrals and improve performance outcomes in organ and tissue donation within the org’s service area. It fosters the culture of intradepartmental collaboration and cooperation necessary to maximize donation outcomes. You would maintains key relationships with internal and external stakeholders to initiate changes in practice to increase organ and tissue donation.
The organization was recently voted as one of Crain’s 2022 Best Places to Work in NYC.
We are assisting the organization in searching for and screening possible candidates for this role. If selected, you would be a direct hire employee of the organization.
Job Description:
-Demonstrates ownership of the donation process and donation outcomes. Supports and fosters the mission, vision and core values of the org and its commitment to organ and tissue donation.
-Develops and implements marketing plans focused on the performance improvement process that ultimately increases organ and tissue donation. Works to decrease process barriers to donation and fosters a collaborative relationship with hospital partners.
-Performs quantitative and qualitative analysis of hospital market to maximize donor potential and identify hospital protocols that support best practices for donation.
-Conduct educational needs assessment for assigned hospitals and develop and implement educational plan. Delivers professional education and lectures, functions as a spokesperson for the advancement of organ and tissue donation. Develop and conduct accredited educational programs for healthcare professionals.
-Establish multi-disciplinary councils within assigned hospitals, using peer level influence in order to forge a consensus about standards of practice for the donor referral and family request process.
-Identify and engage decision-making individuals (i.e. chairpersons of the medical staff, medical committee members, referring physicians and nurses, etc.) to support the donation process. in assigned hospitals including
-Collaborate with staff to attend Donor Council meetings and to implement marketing strategies that include conducting one on one meetings with physicians and hospital executives and disseminate data and information to critical care physicians and nursing staff to increase organ and tissue donation.
-Utilize superior customer service skills to develop and maintain relationships with referring physicians, nursing staff and medical and executive leadership in assigned hospitals.
-Advocates for the donation cause and instills confidence in the org’s services.
-Investigate and respond to customer service-related issues in assigned hospitals. Utilizes problem-solving skills to coordinate follow-up plans to process deviations and complaints. Is a viable member of the continual feed-back loop between hospital and OPO, performs timely after-action reviews following case activity, identifies inconsistencies to the agreed upon donation process.
-Makes recommendations to hospital policies and procedures to ensure hospital compliance with state and federal statutes and ultimately increase referral and donation outcomes.
-Participates in scientific research studies with the goal of publishing findings in professional journals.
-Establishes and maintains positive relationships with hospital personnel (i.e. CEOs, Administrators, Physicians, Department Directors, and Nurses). Utilizes these relationships to improve the culture of donation at assigned hospitals.
-All employees, at every level, are empowered and expected to be committed to participate in continuous process improvement.
-Other duties as assigned
Qualifications:
-Bachelor's degree (B.S.) in marketing or related field and minimum three years' related experience and/or training in healthcare marketing/sales or OPO.
-Must be proficient in Excel and PowerPoint and have an understanding of medical terminology.
-Good interpersonal skills.
-Use of personal car required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, feature articles, and informational materials. Ability to effectively present information to senior management, public groups, and/or boards of directors.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to think creatively, design concepts, and organize effectively to motivate others.
OTHER SKILLS AND ABILITIES:
Ability to research information, draw conclusions, and make recommendations. Must be proficient in Excel and PowerPoint and have an understanding of medical terminology.
Good interpersonal skills. Use of personal car required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk and hear. The employee is occasionally required to stand, walk, and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Salary is $89,000.00 per year, and they have great benefits.
DETAILS AT A GLANCE
JOB TITLE: Hospital Services Specialist
LOCATION: In-person role. Office is located in Long Island City - this role services hospitals in the greater NYC area and requires use of your personal car for travel.
SALARY: $89,000.00. Excellent benefits.
START DATE: ASAP
APPLICATION DEADLINE: ASAP
HOW TO APPLY: Click on the apply button to send your resume to TSS. Please make sure to reference the job title. Or, if you are already registered with us, just send over an email.
This role is a FULL TIME position sourced through TSS. You would be employed and paid by the client company but we would represent you up until the offer stage.