IT Service Technician


Under supervision of the Senior IT Services Manager, the Service Technician provides first and second level hardware, software, and networking support. Supported by IT team members and management in other Withum offices, this individual is accountable for providing outstanding customer service and technical support to staff throughout the Firm and their local office.

Responsibilities:

  • Monitor the incident management system

  • Timely acknowledgement of support requests

  • Document, track, and resolve issues within published service level agreements

  • Effectively communicate support efforts and resolutions

  • Provide 1st and 2nd level hardware, software, and networking support for their local office

  • Deliver remote support to users throughout the Firm via phone, email, chat or our remote support platform

  • Act as an onsite representative for technology initiatives

  • Assist management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities

  • Work closely with members of the IT team to ensure successful completion of technology projects throughout the Firm
    Other responsibilities may be assigned as needed

Position Requirements

  • Experience supporting end-users in a Microsoft environment

  • Associates degree in an IT related field or combination of education and technical training required

  • Windows 10, CompTIA A+, or CompTIA Network+ certification preferred

  • Experience troubleshooting computer and mobile device hardware

  • Understanding of networking fundamentals

  • Self-motivated and dedicated to continual personal and professional improvement

  • Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff

  • Flexibility to adapt quickly to change within the Firm and within the accounting industry

  • Must be able to work extended hours when required

  • Ability to lift up to 50lbs

  • Experience working in a public accounting, or other professional services, firm a plus

  • Willingness to travel to remote offices as needed role

DETAILS AT A GLANCE

JOB TITLE: IT Service Technician

TIME COMMITMENT: 2-4 months to start

HOURS: Full Time hours : Monday-Friday

JOB TYPE: Temporary to Permanent

LOCATION: Remote

ASSOCIATED LOCATION: Remote

SALARY: TBD

START DATE: ASAP

APPLICATION DEADLINE: ASAP


HOW TO APPLY: Click on the apply button to send your resume to TSS. Please make sure to reference the job title.

This role is a TEMPORARY TO PERMANENT position through TSS. You would be employed and paid by our company and working directly with the client.


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