IT Service Technician
Under supervision of the Senior IT Services Manager, the Service Technician provides first and second level hardware, software, and networking support. Supported by IT team members and management in other Withum offices, this individual is accountable for providing outstanding customer service and technical support to staff throughout the Firm and their local office.
Responsibilities:
Monitor the incident management system
Timely acknowledgement of support requests
Document, track, and resolve issues within published service level agreements
Effectively communicate support efforts and resolutions
Provide 1st and 2nd level hardware, software, and networking support for their local office
Deliver remote support to users throughout the Firm via phone, email, chat or our remote support platform
Act as an onsite representative for technology initiatives
Assist management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities
Work closely with members of the IT team to ensure successful completion of technology projects throughout the Firm
Other responsibilities may be assigned as needed
Position Requirements
Experience supporting end-users in a Microsoft environment
Associates degree in an IT related field or combination of education and technical training required
Windows 10, CompTIA A+, or CompTIA Network+ certification preferred
Experience troubleshooting computer and mobile device hardware
Understanding of networking fundamentals
Self-motivated and dedicated to continual personal and professional improvement
Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff
Flexibility to adapt quickly to change within the Firm and within the accounting industry
Must be able to work extended hours when required
Ability to lift up to 50lbs
Experience working in a public accounting, or other professional services, firm a plus
Willingness to travel to remote offices as needed role
DETAILS AT A GLANCE
JOB TITLE: IT Service Technician
TIME COMMITMENT: 2-4 months to start
HOURS: Full Time hours : Monday-Friday
JOB TYPE: Temporary to Permanent
LOCATION: Remote
ASSOCIATED LOCATION: Remote
SALARY: TBD
START DATE: ASAP
APPLICATION DEADLINE: ASAP
HOW TO APPLY: Click on the apply button to send your resume to TSS. Please make sure to reference the job title.
This role is a TEMPORARY TO PERMANENT position through TSS. You would be employed and paid by our company and working directly with the client.