Donor Coordinator
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answers incoming calls and communicates non-donor related messages to appropriate personnel.
Collects hospital and patient information and pre-screening criteria on all incoming donor- related calls.
Evaluates incoming organ, tissue and eye/cornea referral calls for donor suitability and advises hospital staff of patient’s eligibility for donation. Provides instruction on next steps in the referral process. Immediately directs organ referral calls to appropriate Clinical Manager/AOC.
Offers families the opportunity to donate. Obtains and documents telephone consents for tissue donation in accordance with organizational protocol.
Obtains and documents extensive medical/social history screenings utilizing information from medical records, lab and diagnostic tests, med/soc provided by next of kin and hospital personnel.
Secures permission of county coroner or medical examiner, if necessary, before proceeding with donation.
Places status follow- up calls to hospital staff on pending tissue referrals.
Coordinates the offer of suitable tissues to appropriate Tissue Banks in accordance with established protocols.
Notifies Tissue Recovery Team Leader and appropriate staff regarding tissue consent and donation. Dispatches appropriate staff for surgical recovery of tissue donor cases in accordance with established protocols.
Enters initial referral information into computerized database and reviews entries for accuracy. Completes all necessary documentation within established timeframes. Processes daily referral log.
Makes an initial quality assurance check of charts compiled. Files chart in appropriate place. Works with Quality Systems department to ensure all necessary information is provided.
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree in a health related field and/or an Associate’s degree with one to three years related work experience with families and patients in grief/crisis situations required.
Sensitivity to grieving families and the ability to provide support and information to those families facing the decision to donate is required.
Strong knowledge of medical terminology required.
Must be proficient in computer usage
Must have excellent interpersonal and communication skills.
Maintains the highest level of Customer Service and professionalism at all times.
Must have the ability to make sound clinical assessments in crucial situations.
An understanding of and commitment to the organ and tissue donation process is essential.
DETAILS AT A GLANCE
JOB TITLE: Donor Coordinator
TIME COMMITMENT: 2-4 months to start
HOURS: Full Time hours : Monday-Friday
JOB TYPE: Temporary to Permanent
LOCATION: Remote
ASSOCIATED LOCATION: Remote
SALARY: TBD
START DATE: ASAP
APPLICATION DEADLINE: ASAP
HOW TO APPLY: Click on the apply button to send your resume to TSS. Please make sure to reference the job title.
This role is a TEMPORARY TO PERMANENT position through TSS. You would be employed and paid by our company and working directly with the client.